De-Escalation and Crisis Communications is a specialized training program that teaches participants how to manage interactions with individuals who are angry, emotionally escalating and/or in crisis, and how to be a more effective communicator. The tactics taught are based on the those used by professional crisis negotiators throughout the world. Through specialized Active Listening skills and other tools, participants are introduced to crisis de-escalation in a practical and interactive format. Our experts discuss the importance of promptly addressing inappropriate behaviors in the workplace and being prepared for difficult meetings and hostile client/customer interactions. Additionally, important safety considerations for situations where an individual engages in threatening or aggressive behaviors will be covered.
The program includes strategies on how to:
Check out this video as Wayne R. Spees answers the question, "What are the goals of de-escalation techniques?"
If you have a question about one of our services or want to chat about your situation, we'd love to connect with you. You can reach us at 800.213.0276 or click the button below to tell us about your need. Give us your contact information, and we will reply within 24-hours to schedule a follow up. In an emergency, call 911 immediately.